Frequently Asked Questions

Got questions about Backup Systems? Check out our frequently asked questions below.
Can’t find the answer you’re looking for? Speak with one of our consultants today on 0845 671 0290 or complete our Contact Form and we’ll get back to you.
Home Page » Frequently Asked Questions

Can’t wait to get started? Book a demo – just click the button to select a time.

Backup Systems’ Frequently Asked Questions
We aim to be an extension of your own IT department.
We offer a fully managed disk based backup solution with unlimited support.
We do not charge for the number of servers or how much data you have.
No – our service is agent-less – you do not need to do or install anything. Just let us know what needs backing up and we will take care of it for you.
Yes – we can backup as many remote sites as you need without extra cost.
We minimise the bandwidth used between sites by compressing and sending only the individual bits that have changed.
Any version of any file is at your finger tips. There is no need to wait for tapes to be returned from offsite.
Unlike tapes you do not need to worry about full and incremental backups ever again.
We only backup the changes, our technology guarantees the consistency of the data.
Yes, easily. Getting any file back is very quick and pain free. It is all drag and drop.
Yes – the security around all your data is backed up and can be restored too.
No – unlimited support is included at no extra cost. Call us or email us as many times as you want. We will do everything you need within a few minutes.
There is a full audit trail showing all backup and replication activity.
Type a couple of characters from any filename, and you will be shown a complete version history of all matching files. Click on one to restore in seconds or drag and drop it back to them.
Certainly. We offer a free, non-committal one month trial, where you can see us and our technology in action. This can run on your own existing hardware
The backup service runs on your own hardware as a virtual machine. This can be either a dedicated host, or if resources permit it can run on one of your existing hypervisors. We will work with you to identify the optimum configuration to meet your needs and budget.
We will work with you to design and implement the solution that best meets your needs and budget. That could include multiple backup servers, replicating and ensuring your data is in more than one location.
That is completely up to you. We tailor the retentions to suit requirements and these can be changed at anytime.
Yes – we can fulfil your archive requirements by choosing appropriate retention periods for any of the backups we are taking. We can retain any file, database, image or virtual machine for as long as you want.
Yes – we do this as standard. We use industry leading de-duplication and compression techniques to maximise the storage potential.
Our Managed Service
Unlimited – we can backup as many servers as you want and make as many changes as you need. There are no extra charges for any changes or help you need.
Yes – this is a fully managed service – we are monitoring the backups and health of your backup server 24/7.
You will be notified of any problems. We will try to resolve them ourselves, however we will contact you for anything that needs to be done
It is fully managed service, and we keep you in the loop.Each morning you will receive a comprehensive backup report confirming the backups have run and detailing any issues.
The backup servers also have a web console so you can check the status at anytime.
Disk Imaging
Yes – we take live server images of the data and operating system while the server is running.
We create images either in Microsoft VHD or VMWare VMDK format.
Yes. They can be started in minutes in either Hyper-V or ESX.
Email Archiving Solutions
Yes – you can search, view and restore individual emails.
Not to worry – we will search the database for you and give you all the emails. There is no charge for this.
Yes – if you want them to. The email archive will communicate with active directory to allow access to only their own archive, or you as the administrator can access everything.
After backing up each Exchange database, we peform a consistency check and make sure they are in a ‘clean shutdown state’.
It is unlimited and at no extra cost. We automatically add new mailboxes to the archive and as your data grows there is no extra cost.
Laptop Backup
It is unlimited – as many as your company needs. There are no extra costs for each laptop.
Yes – the laptop will backup directly to your backup server even when not on the company network.
Yes – we use a high level of encryption when the data is it transit.
Virtual Machines
We can connect and backup VMWare ESX, Microsoft Hyper-V and Citrix Xen.
Very quickly. You can run it directly from the backup server and have it up and running in minutes.
Yes – our technology can do very fast incremental backups of all your virtual machines, regardless of size.
Enterprise Backup Solutions
We backup Microsoft MSSQL, Oracle, MySQL and others.
Disaster Recovery Systems
All of your data can be replicated frequently to another backup server either at another of your sites or to a cloud based provider of your choice. In the event of a loss of your primary site, you have a complete repository of all of your backups at the second location.
All of your servers can be up and running in minutes at your chosen DR location.

0845 671 0290