IT Support & Security is a Managed Service Provider (MSP) based in Surrey which supports small businesses across the South-East.
They were finding that doing Microsoft 365 backups in house was eating up valuable engineering time and wanted an alternative which was reliable and commercially viable at scale.
Microsoft 365 is brilliant, but it doesn’t magically protect you from accidental deletions or malicious changes.
As an MSP, they needed a Microsoft 365 backup solution that was rock-solid, simple, and contributed to their monthly recurring revenue (MRR).
They didn’t want to spend time internally with set up, monitoring, chasing failures, managing restores and the platform. They wanted a service which would let them get on with the rest while someone else took care of the backups.
Backup Systems delivered exactly what they were looking for: a fully managed Microsoft 365 backup service designed to make backups seamless with a support model that feels like having backup experts as part of your wider team:
In short, we take the boring heavy lifting off our plate, so we can focus on customers.
The managed service saved IT Support & Security at least one full engineering day every week. That’s time they’ve redeployed into projects, proactive improvements, and customer outcomes — not babysitting backup jobs.
IT Support & Security can roll out Microsoft 365 backup consistently across their customer base. When they need a restore, it’s straightforward – and when things get urgent, Backup Systems are responsive and hands-on.
Backup Systems’ pricing and delivery model has enabled them to increase profitability on their Microsoft 365 backup services. They’ve improved their gross margin by around 30%, while also reducing internal delivery effort.
Reduce your time and costs today.