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This is our list of frequently asked questions.
It has answers to the common questions people ask about Backup Systems.
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Can I choose what files to backup?
Yes, let us know which directories on each PC are to be backed up when we setup
the system. Typical choices are email, spreadsheets, word documents.
Do I need to leave my PC on overnight for the data to be backed up?
No, just use your PCs as normal, the backup device will take a copy of the data
whenever your PC is on.
How do I access last weeks version of a file?
Using windows explorer, there will be a readonly datestamped directory with the
files in.
Who has access to the shared files area, I only want some people to have access?
We can set up multiple shared file areas with different access.
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Where is my data held?
The data is held on a hard disk in the backup device which we provide. It is also
held offsite. The offsite files are accessible via a website.
When and how often is the data sent offsite?
Once a night, between 1am and 5am.
Is there a cost for sending data offsite?
Not from us. Your broadband service provider may charge for data sent - you should
check with them.
How is the data sent offsite?
Only the changes to files are sent offsite to keep broadband costs down. The data
is sent over a secure channel.
How do I restore files from the website?
Using Internet Explorer log on to the website, select the files you
want, save them to your PC.
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How secure is my data?
Your data is encrypted before leaving your premises and remains encrypted while
offsite. Only you have the key to decrypt the data.
How long will my data be kept for?
1 year. (longer by negotiation)
Does the backup device need to be on all the time?
Yes.
What if I want to change aspects of the initial configuration, for example add a
backup directory on a PC, or add a new user?
Phone us, we can remotely configure the backup device.
0845 671 0290
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