With managed service providers enabling organisations to increase their operational efficiencies and sustain predictable business practices, they are quickly becoming a popular option for organisations of all shapes, sizes and industry sectors.
With the protection of organisational data being a high priority for all organisations, backup and disaster recovery managed services are also growing in popularity as it allows for a partnership which streamlines business critical functions and relieves IT resource.
With so many different backup and disaster recovery solutions and appliances available on the market it can be difficult to find the service that meets your business needs. The chosen data backup appliance and service provider must be able to integrate with the standards of the existing strategy whilst also incorporating their own added value.
Many IT departments will prioritise a service which will ensure minimal downtime on business-critical data and processes, whilst also keeping overall strategy costs low. But evolving technologies and increasing standards for business continuity mean that the demands an organisation must place on its managed backup and disaster recovery service provider must also be advanced.
Choosing a Managed Service Provider – Points to consider:
1) Questions are a two-way street
Undoubtedly, you will have questions for your prospective managed service provider and the services they offer. But a good managed service provider will have questions for you. The two-way flow of questions will ensure that your business goals can be met and that your chosen backup and disaster recovery appliance will contain the functionality needed to meet each the specifications and standards set by your IT environment as well as organisational processes.
2) Your business is now their business
Your managed service provider should have an invested interest in knowing what’s happening with your data. A successful service provider will have the capabilities to monitor the performance of each scheduled backup and the appliance itself checking for errors and problems before they become critical.
3) Support should be a key service offered
Your data is critical to continued business performance and it is the role of your managed service provider to help you ensure that it is maintained. Consider the on and off site support your service provide can provide. Small technical issues and any ongoing maintenance and upgrades should be able to be dealt with remotely and quickly. But in the case of any larger challenges consider your managed service provider’s ability to deliver face-to-face support should you need it.
In addition to remote or on-site support your managed backup and disaster recovery provider should be able to provide you with support 24 hours a day, 7 days a week and 52 weeks a year. There is no knowing when disaster will strike and the ability to speak directly with a technician at 3 am may be the factor that saves business critical data and processes.
4) Check their service history record
Look into the service history of all the managed service providers you are considering; it is important that your provider delivers a quality service and can boast professional and knowledgeable consultants who will work with you to keep your data backed up and protected at all times. You don’t have to take just their word for it. A great managed service provider will be able to put you in touch with some of their existing client base; offering a transparent account of the service quality they provide.
Choosing a managed backup and disaster recovery service provider is not a decision that should be made lightly. With many factors to consider and backup solution pricing a pressing concern for many IT professionals, it is important to find the provider who can work directly with you to create an efficient and sustainable backup and disaster recovery process. A great manged service provider is able to integrate directly with your existing strategy needs whilst also imparting their own added value.
Download a complete guide to our Backup & Disaster Recovery Managed Service
For more information on how Backup Systems could help you prtoect your organsiational data whilest saving time and resource download the complete guide to our managed service