Some backup solutions install a piece of software on each computer to be backed up - these programs are called agents.

Our backup is agentless - i.e. We does not install agents on your servers. Our system primarily obtains data via the network file system, if necessary, services are requested directly from the target operating system. We deal with packages such as Microsoft Exchange and SQL-Server in the same way.

Agentless backup avoids the very major hassle of installing and updating software on each target machine.